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General knowledge of firewalls, servers, virtual environments, wireless standards, and technologies
Software:
Microsoft Azure Administration, Microsoft OS and Office Suite, SAP, QAD
ServiceNOW Reporting, Common PC Applications, Web Browsers
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Education:
Bachelor’s Degree or equivalent experience
Experience:
5+ years in a related field
Proven experience in organizing and enabling endpoint operations
Leadership experience in managing endpoint operations
Expertise in project management for endpoints within a global IT organization
Position Requirements:
Team-oriented, skilled in working within a global, collaborative environment
2-5 years of relevant experience in managed services, application support, application administration, or Help Desk (preferred)
Proficient in MS Office (Excel, Word, PowerPoint, Visio, Project) for documenting plans, reports, and procedures
Experience in managed services and customer-facing support
Strong communication skills for cross-functional collaboration and documentation
Ability to work independently, highly motivated, and adaptable
Excellent interpersonal skills and the ability to work with diverse teams and resolve technical issues
Responsibilities:
Proactively monitor, support, and troubleshoot MPS applications, ensuring system health and operation.
Respond promptly and professionally to calls/emails, gather information, and resolve or escalate requests.
Maintain detailed documentation of support interactions and workflows.
Stay updated on system status and dependencies affecting user experience.
Collaborate with clients and personnel to resolve functional issues and meet service level agreements.
Support user/system administration to maintain a functional MPS environment.
Analyze endpoint, middleware, application logs, and configurations; collaborate with development teams to manage software/device quality.
Provide support for customer-facing three-tier applications, working with third-party technical teams.
Utilize system monitoring tools (ServiceNOW, MS Azure) for system health and security management.
Flexible work hours may be required to address application and client needs.
BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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