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Desktop Support Technician II

Atlanta, GA 30318

Posted: 03/28/2024 Job Number: 3047

Job Description

Desktop Technician II
Atlanta, GA (On-Site)

POSITION OVERVIEW:
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
End-User Support:
  • Quickly and efficiently resolve requests for various issues
  • OS/Software/Hardware support (Windows 10, Office 365)
  • User and asset management through Active Directory, Azure and Intune
  • Desk and Mobile phone support
  • Handle licensing and purchase requests as needs arise
  • Printer and scanner installations and management
  • Assist with physical office moves and end-user setups
  • Understand and configure TCP/IP network infrastructure
  • Strong troubleshooting skills a must
  • Self-starter with a strong drive to be a part of a team
  • Strong communication skills
  • Visits to multiple offices in the area to resolve on-site issues
  • Ability to travel when needed
Onboarding:  
  • Determine equipment and licensing needs for all incoming Stream employees.
  • Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
  • Administer, create, and manage Active Directory, Office 365
  • Ability to maintain accurate asset inventory
Offboarding:
  • Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
  • Back up all data, clean up computer, and update assets.
Asset Management:
  • Track computer inventory.
  • Receive and deploy new computer equipment
  • Produce asset reports for each location and entity
  • Smartly reuse equipment where available

Qualifications
  • The Ideal candidate will have the following:
  • Bachelor of Business Administration or equivalent degree from an accredited university or trade school
  • 3-5 years of work experience providing departmental technical support
  • Excellent communication skills (both verbal & written)
  • Strong organizational skills
  • Technical writing skills 
  • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
  • Experience in various technology solutions (software, hardware, subscriptions)
  • A+, Network+, or MS certification preferred

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