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Atlanta, GA 30339 | Work from home flexibility

Posted: 11/10/2023 Industry: Technology Job Number: 2916

Job Description

**BlueSky Resource Solutions is searching for an experienced IT Operations Manager for a trusted client in Atlanta, GA**

Required Skills:

5+ years diverse applications in related / relevant field
3+ years of management experience
3+ years of experience with Azure Cloud Services
Experience as a servant leader – leading high performing individuals and supporting global and partially hybrid team.
Technically adept within MS Suite and MS Operating Systems
- Active Directory
- Endpoint Configuration Manager
- MS Teams
- O365
Proven experience managing teams using:
- Jira
- Service Now
- MS Teams
- JAMF/Mac OS
Management of 3rd party or MSPs, particularly with SLA monitoring and administration

Nice to Have:

Associates degree or BS is highly preferred
CISSP / Cisco MS cert – active or non – anything cisco MS is sought after. Validating that they have expert / generalized proficient knowledge

Daily Responsibilities:

Working with 24/7 helpdesk team (offshore) that manages inbound tickets and L1 customer support
Responsible for leading the local helpdesk team, onsite helpdesk support
Act as backup support to offshore support team
Managing Tier 2 Support in addition to a small engineering group
Corporate IT and business operations support – no customer / external support

Meet Your Recruiter

Joe St.Louis

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