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IT Operations Manager

Atlanta, GA 30339 | Work from home flexibility

Posted: 11/10/2023 Industry: Technology Job Number: 2916

Job Description

**BlueSky Resource Solutions is searching for an experienced IT Operations Manager for a trusted client in Atlanta, GA**

Required Skills:
  • 5+ years diverse applications in related / relevant field
  • 3+ years of management experience
  • 3+ years of experience with Azure Cloud Services
  • Experience as a servant leader – leading high performing individuals and supporting global and partially hybrid team.
  • Technically adept within MS Suite and MS Operating Systems
    • Active Directory
    • Endpoint Configuration Manager
    • MS Teams
    • O365
  • Proven experience managing teams using:
    • Jira
    • Service Now
    • MS Teams
    • JAMF/Mac OS
  • Management of 3rd party or MSPs, particularly with SLA monitoring and administration

Nice to Have:
  • Associates degree or BS is highly preferred
  • CISSP / Cisco MS cert – active or non – anything cisco MS is sought after. Validating that they have expert / generalized proficient knowledge

Daily Responsibilities:
  • Working with 24/7 helpdesk team (offshore) that manages inbound tickets and L1 customer support
  • Responsible for leading the local helpdesk team, onsite helpdesk support
  • Act as backup support to offshore support team
  • Managing Tier 2 Support in addition to a small engineering group
  • Corporate IT and business operations support – no customer / external support

Meet Your Recruiter

Joe St.Louis

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