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Service Desk Technician

Atlanta, GA 30339

Posted: 08/25/2023 Job Number: 2794

Job Description

Job Title: Service Desk Technician
Hybrid/Remote Policy/Schedule (details): Fully On-Site, 8am – 5pm EST - after first 6 months will be on call every 5th week

  • Pushing resolution on issues and backed up tickets using Jira as ticketing system
  • Troubleshooting / problem solving any issues for 1500 end-users (all the way from CEO to the Truck Drivers)
  • Test and assess issues related to computer software and hardware, including operation systems such as Windows
  • Document users request and update user trouble tickets with status of issue
  • Assist users in maintenance of computer and other IT related hardware
  • Assist in testing of new hardware / software and deploy the installation of all needed computers and devices
  • Assist in creation of support documentation in a bid to assist employees in quickly troubleshooting of their issues
  • Assist in configuration of Laptops, Desktops, and other IT related devices as required
  • Weekly IT meetings – every Monday for 1-hour to discuss the previous weeks findings
  • 3-5 years of Service Desk Technician experience
  • Experience using Jira as a ticketing system (if we aren't finding this, we can make it a nice to have)
  • Ability to handle multiple tickets at once (supporting 1500 end user)

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