Job Title: Service Desk Technician Hybrid/Remote Policy/Schedule (details): Fully On-Site, 8am – 5pm EST - after first 6 months will be on call every 5th week
Day-to-Day:
Pushing resolution on issues and backed up tickets using Jira as ticketing system
Troubleshooting / problem solving any issues for 1500 end-users (all the way from CEO to the Truck Drivers)
Test and assess issues related to computer software and hardware, including operation systems such as Windows
Document users request and update user trouble tickets with status of issue
Assist users in maintenance of computer and other IT related hardware
Assist in testing of new hardware / software and deploy the installation of all needed computers and devices
Assist in creation of support documentation in a bid to assist employees in quickly troubleshooting of their issues
Assist in configuration of Laptops, Desktops, and other IT related devices as required
Weekly IT meetings – every Monday for 1-hour to discuss the previous weeks findings
REQUIRED
3-5 years of Service Desk Technician experience
Experience using Jira as a ticketing system (if we aren't finding this, we can make it a nice to have)
Ability to handle multiple tickets at once (supporting 1500 end user)
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