Job Title: Service Desk Technician Hybrid/Remote Policy/Schedule (details): Fully On-Site, 8am – 5pm EST - after first 6 months will be on call every 5th week
Day-to-Day:
Pushing resolution on issues and backed up tickets using Jira as ticketing system
Troubleshooting / problem solving any issues for 1500 end-users (all the way from CEO to the Truck Drivers)
Test and assess issues related to computer software and hardware, including operation systems such as Windows
Document users request and update user trouble tickets with status of issue
Assist users in maintenance of computer and other IT related hardware
Assist in testing of new hardware / software and deploy the installation of all needed computers and devices
Assist in creation of support documentation in a bid to assist employees in quickly troubleshooting of their issues
Assist in configuration of Laptops, Desktops, and other IT related devices as required
Weekly IT meetings – every Monday for 1-hour to discuss the previous weeks findings
REQUIRED
3-5 years of Service Desk Technician experience
Experience using Jira as a ticketing system (if we aren't finding this, we can make it a nice to have)
Ability to handle multiple tickets at once (supporting 1500 end user)
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Atlanta, GA
Ready to embark on an exciting career journey in one of the most vibrant cities in the South? Explore job opportunities in Atlanta, Georgia, where endless possibilities await! Known for its bustling arts scene, eclectic music venues, world-class cuisine, and renowned landmarks like the Fox Theatre and Centennial Olympic Park, Atlanta offers a perfect blend of urban charm and Southern hospitality. Home to professional sports teams like the Atlanta Braves and Falcons, as well as the High Museum of Art and Piedmont Park, this thriving metropolis provides a unique mix of career growth opportunities and cultural experiences. Start your job search today and discover why Atlanta is the ideal place to take your career to new heights!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
